Seminars and Workshops
It takes 5 seconds to make an impression – make yours a positive one!

Outclass the Competition – Business Etiquette
How to Succeed in the International Arena
Outclass the Competition – Dining Skills
Business Tea and Etiquette 
Afternoon Tea and Etiquette
Medical / Dental Professionalism



Outclass the Competition – Business Etiquette
Companies are looking for individuals who can handle themselves in all situations, from business meetings to client lunches.

Learn these skills that will have you and your company outclassing the competition:
  • Presenting yourself
  • Making an entrance
  • Working a room
  • Mingling
  • Handshaking
  • Introductions
  • Business cards
  • Remembering names
  • And more ...
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How to Succeed in the International Arena

A knowledge of international protocol is vital for establishing goodwill and profitability.  

Learn these skills to succeed internationally:
  • First impressions
  • Rank and status
  • Business card protocol
  • Business customs and terminology
  • Electronic communications
  • Introductions
  • Forms of address
  • Handshaking
  • Body language
  • Global conversation skills
  • Making an entrance and mingling
  • Remembering names
  • Gift giving protocol
  • Dos and don’ts 
  • And more ...
This workshop can be customized to the home country of the VIPs you will be hosting or to the area of the world in which you will be travelling.  

Cross-cultural communication is the key to international success.

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Outclass the Competition – Dining Skills
Concentrate on the business meeting and not on which bread plate to use.

Learn these dining skills that will soon have you outclassing the competition:
  • Place settings
  • Styles of eating
  • Silverware savvy
  • Handling the cheque
  • Dining dos and don’ts
  • And more ...
This workshop can be conducted with a meal for a “hands on” experience.

Outclass the Competition – Combine Business Etiquette and Dining Skills for a full day of learning to outclass the competition.
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Business Tea and Etiquette
Afternoon tea has made it to the business arena. Executives are finding that inviting clients to tea is both cost effective and time effective. Most upscale hotels serve afternoon tea and the business world has noticed.  

Learn:
  • History of tea
  • Different types of tea
  • How to pour the tea
  • How to hold the cup
  • How to deal with the food
  • Napkin etiquette
  • Dos and don’ts
  • And more ...
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Afternoon Tea and Etiquette
For those who want to enjoy the many lovely tearooms in the area with confidence.

Learn:
  • All about tea and tea etiquette in a fun and relaxed manner. An alternative “outing” for your group!
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Medical / Dental Professionalism

For a Respectful Practice

Let’s open the door to your practice.

What do you see and hear?

Training all employees in proper office protocol is very important. With clear instruction and guidelines the entire office will understand what is valued and can contribute positively to the image you wish to create.

Full, interactive workshop emphasizing:

  • Team Effort
  • The First Impression
  • Why Patients Leave
  • Serving the Patient Guidelines
  • Business Etiquette Basics
  • Taking Information in the Waiting Room
  • Forms of Address
  • In and Out of the Room Gracefully
  • Communication Skills/Techno Etiquette
  • Dealing With the Difficult Patient
  • Professional Dress
  • Essence of a Valuable Employee
  • Prescription for a Respectful Practice

 

All of these seminars can be customized to suit the specific needs of your organization. Seminars may be conducted in-house or the venue of your choice.